Last Updated: June 11, 2025

2.1 General Privacy Policy

1. Information We Collect

   • Contact Details: Name, phone number, email address.

   • Project Data: Property address, photos, scope details.

   • Usage Data: Website interactions (via cookies and analytics).

2. How We Use Information

   • To schedule, confirm, and complete services.

   • To communicate quotes, invoices, and project updates.

   • To send follow-ups, promotions, or satisfaction surveys (with consent).

3. Data Sharing & Security

   • We never share personal information with third-party marketers.

   • We employ industry-standard measures to protect your data.

4. Your Choices

   • Opt out of texts: Reply STOP.

   • Help: Reply HELP or email support@4mplumbing.com.

   • Data access or deletion: Contact privacy@4mplumbing.com.

5. Changes to Privacy Policy
   We will post any updates here. Continued use signifies acceptance.

2.2 SMS Privacy Policy

This section applies specifically to personal data collected and used for our SMS program:

1. Service Description:
   We send SMS/MMS messages about your plumbing project—quotes, scheduling, reminders, and updates.

2. Data Collected:

   • Phone Number: Provided via opt-in form.

   • Usage Metadata: Timestamps, delivery status.

3. How We Use SMS Data:

   • To operate our text-message program.

   • To troubleshoot delivery issues.

4. Data Retention & Security:

   • Retained only as long as needed for messaging purposes.

   • Stored securely with access limited to authorized personnel.

5. Third-Party Disclosures:

   • We do not share your phone number or SMS history with third parties for marketing.

   • We may share limited data with Hatch (our campaign service provider) solely for 10DLC compliance and message delivery.

6. Your Rights:

   • Access & Correction: Contact privacy@4mplumbing.com.

   • Deletion: Text STOP or email privacy@4mplumbing.com.

7. Changes:
   SMS-specific policy updates will be posted here; continued participation constitutes acceptance.